Welcome to Coffee24. By using our website and services, you agree to the following Terms and Conditions.

1. About Coffee24

Coffee24 provides workplace coffee solutions, including coffee machines, beverage products, maintenance, servicing, and related support services for businesses.

2. Service Agreements

Services provided by Coffee24 may be subject to separate written agreements, quotations, service plans, or invoices. In the event of any conflict between these Terms and a signed agreement, the signed agreement shall prevail.

3. Website Use

You agree to use this website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to our systems.

• Interfere with website operation.

• Use our content without written permission.

• Submit false or misleading information.

4. Pricing and Quotations

All pricing, quotes, and service offerings are subject to change without notice unless otherwise specified in writing.

Coffee24 reserves the right to modify product offerings, beverage selections, machine models, and service programs at any time.

5. Service Guarantee – Conditions Apply

At Coffee24, we take pride in providing fast and reliable service. We aim to maintain the highest standard of support for our clients. To ensure transparency, the following conditions apply to our service guarantee.

Two-Hour Service Response

If a client experiences an issue with their machine, Coffee24 will make every reasonable effort to provide assistance within two (2) business hours of receiving the service request.

Service assistance within two business hours may include:

• A technician arriving on site; or

• Remote troubleshooting and support over the phone.

This guarantee refers to response and support, not necessarily complete repair of the machine within that timeframe.

Service Hours

The two-hour response window applies during regular business hours only:

• Monday – Friday: 8:00 AM – 4:00 PM

Requests received outside of these hours will be addressed during the next business day.

Machine Replacement

If the issue cannot be resolved in a reasonable timeframe, Coffee24 will make every effort to replace the machine within one (1) business day, subject to equipment availability and operational conditions.

Situations Outside Our Control

The service guarantee may not apply in situations beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Natural disasters or acts of God

• Road closures or unsafe travel conditions

• Power outages or building infrastructure issues

• Restricted access to the premises

• Circumstances that prevent safe technician travel

In these situations, Coffee24 will still make every reasonable effort to assist clients as quickly as possible.

Limitation of Guarantee

The two-hour service response is a best-effort service commitment and does not constitute a legal guarantee of repair within two hours.

Coffee24 is not responsible for any indirect, incidental, consequential, or business interruption losses resulting from machine downtime, service delays, or equipment failures.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and branding, is the property of Coffee24 and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Coffee24 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

8. Third-Party Links

Our website may contain links to third-party websites. Coffee24 is not responsible for the content, policies, or practices of those websites.

9. Changes to These Terms

Coffee24 may update these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

10. Contact Information

For questions regarding these Terms and Conditions, please contact Coffee24 through the contact information provided on our website.